Refund policy

New History Refund Policy

1. Introduction At New History, we take immense pride in the quality and efficacy of our products. Our commitment is not just to elevate your fitness journey, but also to ensure your utmost satisfaction. If, for any reason, our products don't meet your expectations, our refund policy is here to help.

2. 30-Day Money-Back Guarantee If you're not completely satisfied with your purchase, you have 30 days from the date of receipt to request a full refund. We believe in the potency and quality of our products, and we want you to feel confident in your purchase.

3. How to Initiate a Refund

  • Contact our customer support team at [support@newhistorysupps.com].
  • Provide your order number, details of the product, and the reason for the refund request.
  • Our team will guide you through the return process.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the product arrived damaged or defective.
  • We recommend using a trackable shipping service or purchasing shipping insurance. New History is not responsible for lost or damaged returns.

5. Refund Processing Once we receive and inspect the returned product, we'll notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.

6. Damaged or Defective Products If your product arrived damaged or defective, please contact our customer support immediately. We'll provide instructions for returning the product at no cost to you and send a replacement or issue a full refund.

7. Exclusions Products purchased during promotional events, clearance sales, or with discount codes may be subject to special refund terms, which will be clearly stated at the time of purchase.

8. Feedback Your feedback is invaluable to us. If you choose to return a product, we encourage you to share your experience and reasons, helping us continually improve and serve you better.

9. Questions or Concerns If you have any questions regarding our refund policy, please contact our customer support team at [support@newhistorysupps.com].